Privacy Policy

  1. This Privacy Policy (“Policy”) outlines Covid India Initiative’s (“CvII”, “we” or “us”) practice in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you access our website (“Platform”), or personal data that we may have access to in relation to your use of Platform, donate funds and access to our community of volunteers (“Services”).

  2. We value your privacy and assure you that we take best efforts in protecting your personal information and ensure it is safe and secure. We are committed to protecting your personal data and respecting your privacy. Please read the following terms of the Policy carefully to understand our practices regarding your personal data and how we will treat it. This policy sets out the basis on which any personal data we collect from you or about you, or that you provide to us, will be processed by us. In case you have any comments or suggestions, feel free to mail us on

  3. Capitalised words in the Policy shall have the same meaning ascribed to them in the Terms and Conditions (“Terms”), available at Please read this Policy in consonance with the Terms.

  4. By using the Platform, you consent to the collection, storage, use, and disclosure of your personal data, in accordance with, and are agreeing to be bound by this Policy. We will not collect any information from you, except where it is knowingly and explicitly provided by you.

  5. This Policy together with any terms of the arrangement we have with you applies to your use of:

    • the Platform, once you have downloaded or streamed a copy of the same onto your mobile telephone or handheld device or computer; and

    • any of the Services that are available on the Platform.


    1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed – for example, anonymous data.

    2. We may collect, use, store and transfer different kinds of personal data about you to provide you with or in connection with the Services, that you may choose to provide to us. Such personal data includes:

      • Identity data - data pertaining to your identity and related data, such as your first and last name, username or similar identifiers, gender, title, passwords, survey responses, etc.;

      • Contact data - including email addresses, phone numbers, delivery addresses, business addresses, social media information, etc.;

      • KYC data – including documents issued by the government such as Aadhaar, Driving License, PAN Card, Voter ID, Ration Card, etc;

      • Device Data – Including but not limited to

        1. Applications - list of apps;

        2. SMS – SMSs containing financial transaction data;

        3. Location – location data recorded on your device;

        4. Phone – including hardware model, operating system and version, IMEI and serial numbers; user profile information, IP addresses, browser types and versions, time zone settings, Wi-Fi and mobile networks;

        5. Contacts – contact information stored on your device; and

        6. Accounts – list of accounts logged into from your device.

      • Usage data - including information about how you use our Services; and

      • Marketing and communications data - includes your preferences in receiving marketing from us and our third parties and your communication preferences. [Note: Please confirm if you are collecting this data.]

    3. We also collect, use, and share aggregated data such as statistical data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under applicable laws. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific feature of the Services. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

    4. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    5. Where we need to collect personal data by law, or under the terms of the arrangement we have with you, and if you fail to provide that data as and when requested by us, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will notify you if this is the case at the time.

    1. We use different methods to collect and process data about you.

      • Information you give us – This is the information (including identity, contact, and marketing and communications data) you consent to giving us about you when you use our Services or by corresponding with us (for example, by email or chat). It includes information you provide when you register to use the Services, or share data through the Services, through other activities commonly carried out in connection with the Services, and when you report a problem with the Platform and our Services. If you contact us, we will keep a record of the information shared during the correspondence.

      • Information we collect about you and your device – Each time you visit our Platform or use one of our Services, we will automatically collect personal data including device and usage data. We collect this data using cookies and other similar technologies.

      • Information we receive from other sources including third parties and publicly available sources - We will receive personal data about you from various third parties and public sources as set out below: 

        1. Analytics providers such as Google and Facebook

        2. Advertising networks;

        3. Search information providers;

        4. Identity and contact data from data brokers, aggregators or social networks; and

        5. Identity and contact data from publicly available sources.

    1. We have taken all reasonable steps to ensure that the information on the Platform is authentic.

    2. You agree that the information and personal data you provide us with are true, correct, and accurate. We shall not be liable for any incorrect or false information or personal data that you might provide.

    3. You may review the information and personal data that you have provided during your use of the Platform and choose to correct or modify the same. You may do so by writing to us or our Grievance Officer at the address provided in Clause 12 of this Policy.

    1. We will only use your personal data as the law allows us to. Most commonly, we will use your personal data to provide you with the Services, or where we need to comply with a legal obligation.

    2. You understand that when you consent to providing us with your personal data, you also consent to us sharing the same with third parties for the limited purposes only. You are aware that by using our Services on the Platform, you authorise us, our associate partners, and affiliates to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.

    3. You understand that in order to provide you the Services, we require your personal information. You authorise us to collect, compile, and share all information pertaining to you (whether provided directly or indirectly via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you etc., in order to render Services to you. This may include but not be limited to storage providers, marketing partners, data analytics providers, consultants, lawyers, and auditors.

    4. You agree and acknowledge that we may share data without your consent, when it is required by law or by any court or government agency to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so in order to comply with any applicable laws and regulations.

    5. In general, we will not disclose personal data except in accordance with the following purpose/activity:

      • To install the Platform and register you as a user;

      • To deliver Services and prepare statements for account maintenance;

      • To manage our relationship with you including notifying you of changes to any Services;

      • To administer the Services including troubleshooting and system testing;

      • To deliver content and advertisements to you; 

      • To monitor trends so we can improve the Services;

      • To perform our obligations that arise out of the arrangement we are about to enter or have entered with you;

      • To enforce the terms of the arrangement we have with you;

      • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and

      • To comply with a legal or regulatory obligation.

    6. You authorise us to send you electronic alerts and messages for details pertaining to registration on the Platform, requirements arising out of the provision of Services, and advertising.

    7. Further, you agree to receive promotional and other emails and other forms of communication from us. Through such communication you will receive information about the latest developments on the Services. You may unsubscribe from our mailing list at any time, via the unsubscribe option we offer.

    1. As a part of your use of and to ensure better and seamless delivery of the Services to you, the information and personal data you provide to us may be transferred to and stored at countries other than India. This may happen if any of our servers are from time to time located in a country other than India, or one of our service providers is located in a country other than India. We may also share information with entities of countries other than India. These countries shall be subject to data laws of their respective countries.

    2. If you use the Services while you are outside India, your information may be transferred to a country other than India in order to provide you with the Services.

    3. By submitting your information and personal data to us, you agree to the transfer, storage and/or processing of such information, and personal data outside India in the manner described above.

    1. Our Services may, from time to time, contain services provided by or links to and from the websites of our partner networks, advertisers and affiliates (“Third Party Services”). Please note that the Third Party Services, that may be accessible through our Services have their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through the Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.

    2. We use third-party user experience improvement services (including but not limited to those provided by Google Inc. and/or its affiliates) and applications to better understand your behaviour on the Services. 

    3. Your relationship with these third parties and their services and tools is independent of your relationship with us. These third parties may allow you to permit/restrict the information that is collected. It may be in your interest to individually restrict or enable such data collections.

    4. The place of processing information depends on each third-party service provider and you may wish to check the privacy policy of each of the service providers to identify the data shared and its purpose. You will be subject to a third party’s privacy policy if you opt in to receive communications from third parties. We will not be responsible for the privacy standards and practices of third parties.

  7. COOKIES  
    1. We use cookies and/or other tracking technologies to distinguish you from other users of the Services and to remember your preferences. This helps us to provide you with a good experience when you use our Services and also allows us to improve the Services.

    2. We collect data by way of ‘cookies’. Cookies are small data files which are sent to your browser from the Platform and are stored on your computer or device (hard drive). The cookies shall not provide access to data in your computer or device such as email addresses or any other data that can be traced to you personally. The data collected by way of cookies will allow us to administer the Services and provide you with a tailored and user-friendly service. The cookies shall enable you to access certain features of the Services. Most web browsers and devices can be set to notify when you receive a cookie or prevent cookies from being sent. If you do prevent cookies from being sent, it may limit the functionality that we can provide when you visit the Platform or try to access some of the Services.

    3. Additionally, you may encounter cookies or other similar devices on certain pages of the Services that are placed by third parties. We do not control the use of cookies by third parties. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities in relation to the Services, we may collect such information into a file specific to you.

    1. We take best efforts to ensure that your personal information shared with us is secure. We implement certain security measures including encryption and firewalls to protect your personal information from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). Wherever your information is encrypted, you may verify the same by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page where we collect the payment information. We also have various reasonable physical, electronic and managerial procedures in place to protect your personal information. However, you agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Services, you agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.

    2. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share your account login details including the password with anyone. If you are concerned that any of your login details have been compromised, you can change them at any point of time when you are logged in. However, you should always immediately contact us or our Grievance Officer via the details provided in Clause 12 of this Policy if you suspect a breach of your account login details and tell us why you think your account login details have been compromised.

    3. We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of a data or security risk.

    • You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your use of our Services on the Platform.

    • You are aware that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.

    1. We keep our Policy under regular review and may amend this Policy from time to time, at our sole discretion.

    2. The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. The new Policy may be displayed on-screen and you may be required to read and accept the changes to continue your access to and use of the Services.

  • You may contact us at with any enquiry relating to this Policy or an enquiry relating to your personal information (including reviewing or updating). You can also do so by writing to our Grievance Officer, established in accordance with the Information Technology Act, 2000 and rules made thereunder, at the email address provided above.


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Disclaimer: Covid India Initiative (“CvII”) is a platform for a group of volunteers who have come together, as a temporary task force, to support India in its fight against the Corona Virus (“Covid19”). CvII volunteers connect, mobilize, and provide support to all governmental and non-governmental stakeholders involved in the fight against Covid19 through any means such as advocacy, facilitation and resource augmentation support.  All actions of CvII volunteers are in individual capacity. While CvII volunteers provide such support with bonafide intentions, any individual/body/agency receiving any such support from CvII volunteers is advised to conduct its own due diligence on the parties introduced/products/services supplied or facilitated by CvII volunteers and satisfy themselves of fitment for use and association before receiving any such support.


As a person/entity/body (whether registered or unregistered) that may tie up with, or partner with any CvII volunteer(s), or may benefit from activities of CvII volunteer(s), you understand and agree that CvII

  1. is not a legal entity and

  2. does not constitute an Association of Persons,

  3. does not collect any donations directly,

  4. does not provide any advice, nor render any services, nor sell any products. 

Respective data, logos, trademark or any other information belongs to respective owners. Covid India Initiative claims no rights on respective owners' proprietary data. To get any information that belongs to you removed from our website, kindly mail All information displayed on website, displayed with good intentions to help and support the cause to manage Covid-19 crisis in India as a not for profit volunteer body working pro-bono to help the cause. Covid India Initiative logo is a trademark of its respective owner, unauthorised use is not permitted and strictly prohibited.

Covid India Initiative (“CvII”) shall strive to provide only such information which is right to the best of their awareness and belief. However, CvII does not hold itself responsible for any inexactness of facts or information provided. Any accountabilities arising out of any act or omission by a visitor or volunteer, by depending on or making use of the information offered here, shall be completely to the account of such visitor or volunteer. By accessing this website, being part of any CvII groups or dealing with any CvII volunteers or any other direct or indirect dealing with CvII you agree to our Terms of Use & Privacy Policy.